# Companion Device

The Companion device is a flagship Android smartphone. It is a regular phone that is not customized or modified in any way. To ensure maximum stability and performance we can only support a small number of carefully selected and tested models. The Neon Companion app is tuned to work with these particular models as we require full control over various low-level functions of the hardware.

The models we currently support are OnePlus 8, OnePlus 8T, and OnePlus 10 Pro.

If you want to replace or add an extra Companion device you can purchase it directly from us or from any other distributor. The Neon Companion app is free and can be downloaded from the Play Store.

Using a fully charged OnePlus 8 device you get around 150 minutes of continuous recording time. You can extend this duration by simultaneously charging the phone during a recording using a powered USB-C hub.

# Companion Device Updates

# Neon Companion app

Make sure to update the Neon Companion app on a regular basis. The latest version will always be available on the Play Store.

# Android OS

We ship each Companion Device with a specific Android Version, carefully tested to ensure robustness and stability.

We recommend that you don't allow Android system updates on your device. Some Android versions have issues with accessing USB devices, rendering them incompatible with Neon.

If you purchased your device from a third-party distributor, you'll need to ensure that the correct Android version is installed. The currently supported Android versions are as follows:

  • On OnePlus 8 and 8T: Android 11
  • On OnePlus 10 Pro: Android 12

Should you have upgraded to an incompatible Android version by accident, you have the option to rollback to a compatible version. You can find the instructions here

# Using a USB-C Hub

The capabilities of the Companion device can be extended by connecting it to a USB-C hub. You can still connect Neon to the Companion device through the hub. For this to work, the hub needs to provide a USB-C port that supports data transfer (some USB-C ports only support power delivery!).

Most importantly using a hub allows you to:

  • charge the phone while recording: if the hub supports power delivery, you can connect a power source to it to charge the Companion device even while it is recording. This allows to arbitrarily extend the recording duration.
  • connect an ethernet cable: if the hub has an ethernet socket, you can connect the phone to the internet with it. This can be useful to increase the upload speed of recordings to Pupil Cloud or to transfer real-time data with very low latency.

Not all USB-C hubs are compatible with Android and sometimes compatibility is difficult to check in advance! We have tested for example this hub successfully, which supports both power delivery and ethernet.

Note that the original OnePlus charger is not compatible with regular hubs (including the linked one) because it uses non-standard power delivery. Other regular USB chargers should work though.